Specifications include, but are not limited to: ● Two-Way Communication: Establish two-way communication channels between NOLA-PS and stakeholders, allowing for seamless dialogue and feedback exchange. ● Anonymous Feedback: Enable stakeholders to submit feedback anonymously, promoting candid and honest input. ● Multiple Communication Channels: Support various communication channels, including email, web forms, live chat, chatbot, phone calls virtual assistance, and mobile messaging, to cater to stakeholder preferences. ● Centralized Inbox: Provide NOLA-PS with a centralized dashboard for efficient management and response to messages and inquiries. ● Data Collection and Analysis: Incorporate tools for collecting and analyzing stakeholder data to identify trends, inform decision-making, and enhance the educational experience. ● Customization: Allow for platform customization to align with NOLA-PS branding and specific operational requirements. ● Language Translation: Offer language translation features to accommodate the diverse linguistic backgrounds of NOLA-PS communities. ● Reports and Analytics: Provide reporting and analytics tools to assist the district in tracking communication trends, measuring stakeholder satisfaction, and evaluating the impact of initiatives. ● Community Engagement: Serve as a tool to engage the school community through discussions, surveys, and interactive features to gather valuable input on important topics and decisions. ● User Management System: Offer user management system that allows the district to easily manage customer inquiries (automatic routing, workflow automations, task assignments, etc.)
