Specifications include, but are not limited to: The Contractor shall provide legal service of process of State of Iowa documents in the counties stated under RFP Purpose. Such service shall include, but is not limited to, the following: 1.3.1.1 Provide service of process that is legal and diligent. 1.3.1.1.1 Meet the requirements of legal service, as defined in the Iowa Rules of Civil Procedure, Rule 1.305, Personal Service. 1.3.1.1.2 Accept all referrals made by CSS for service of process and use due diligence in obtaining service. CSS defines diligence as service attempts made at varying hours of the day and varying days of the week. This includes weekends, holidays, and non-business hours. 1.3.1.1.3 Perform an exhaustive search for individuals to be served, which shall include the following: At least three (3) attempts to serve the individual at the home address provided by CSS. Attempts to serve the individual at a known employer, if requested by CSS. 1.3.1.1.4 Follow the instructions in the Directions for Service. Serve all documents by the expiration date, or if there is no expiration date, within thirty (30) calendar days of the date of receipt of the Directions for Service. 1.3.1.2 Provide service of process that is professional. 1.3.1.2.1 Provide customer-friendly service. 1.3.1.2.2 Do not give legal advice to the individual being served or sub-served.
