Specifications include, but are not limited to: 1. Windshields: provide discount percentage - % NAGS Calculator Discount. 2. Flat Glass: Please state your flat glass cost per square foot. Includes all other materials and charges 3. Labor rate: Please state your labor rate. Includes service calls to primary location. 4. Chip Repair: Please state your chip repair fee if applicable for first chip and each additional chip. Includes service calls to primary location. 5. Service calls: Most repairs will be performed at the City of Omaha yard at 26th and Lake St, 96th and âFâ St., 87th & Vernon and 24th and Hickory St. At the discretion of the City of Omaha, work may be sent to the bidders closest service center. All service calls to these locations or any other remote site within a 15 mile radius of these locations will be included in the glass pricing. State method used to calculate service calls to other locations. 6. Response Time: Typically, the City of Omaha will call and schedule all work on a same day basis. However, the successful bidder must be able to respond to occasional urgent repair requests with response time within two hours from the time the initial call is received. The vendor will inform the inquiring agency if and when they are unable to meet any time restraints, and the 2nd low bidder may be called. If the City of Omaha feels its response needs are not being met consistently enough, the contract will be terminated and the 2nd low bidder will be rewarded the remaining contract. Bidder must state Yes or No to the following question: Will your company typically be able to meet the two hour emergency response time?
