Specifications include, but are not limited to: A. The solution should be a port based multi-point solution which supports an “any to any” configuration with layer 2 connectivity. B. The solution must support customer administered Virtual Local Area Networks (“VLAN’s”) and Application Class of Service (“COS”). C. The solution must support data, voice (VoIP), and video traffic. D. The solution access should be by Fiber delivery throughout the solution. A “hybrid” Fiber or “media conversion” shall not be allowed. E. The solution handoff to the customer must be by Ethernet. F. All connections should be Symmetrical, providing like speeds in both directions. G. The solution should be a private line and void of any shared transport or virtual private network (VPN) type of technology. H. Latency, Jitter, and Packet Delivery Rates must be stated for the provided solution. I. The solution should be expandable to speeds up to 10 Gbps, and able to serve other Metro Little Rock locations (given service availability and costs). J. All hardware and equipment must be new and utilize the latest technologies commercially available at the time. K. LRWRA prefers to have a 100% buried solution instead of an aerial solution. IMPLEMENTATION A. Vendor must complete installation and migration of services within six months of award. LRWRA prefers an earlier completion date by the end of June if possible. B. The implementation timetable and any subsequent revisions must be agreed upon by the vendor and LRWRA with LRWRA having the final determination. SERVICE REQUIREMENTS - LRWRA’s business-critical applications rely on the data network. The vendor must provide service that meets the following requirements: A. Service must be a managed service in which the vendor provides and manages all equipment up to the Ethernet handoff to the customer. B. Vendor must provide a Service Level Agreement (SLA) for services as described herein. The SLA must be negotiable. C. Vendor must proactively monitor service 24 hours a day, seven (7) days a week, 365 days a year. D. Vendor must provide support and technician dispatch 24 hours a day, seven (7) days a week, 365 days a year if necessary. E. Technical support (Network Operation Center) must be located within the United States. Representatives and technicians assigned to this account must be able to proficiently communicate in English.
