Specifications include, but are not limited to: Support of the SOA VoIP system and related services to include, but not necessarily limited to: a. • All Cisco VoIP locations. • Management of VOIP devices (routers, switches, firewalls, security appliances), Intrusion Prevention and Detections Systems (IPS / IDS), and any related platforms and/or SaaS systems. All Unified Communications Manager Systems • Future VoIP sites deployed as Greenfield. • Internal cabling from the carrier entrance point to the customer’s physical hardware. • Voicemail. • Enhanced Telephony Services (CTI applications). • Local telephone services (PRI/SIP). • Long-distance services. • Toll-free services. • Audio-conferencing. • Support for collaboration plugins (i.e. Microsoft Teams, WebEx Teams, etc.). • Support for softphones. • Support for Cisco Desktop phones and other IP Phones compatible with the system. • Support for Enterprise virtual faxing service • Call recording. • Support of Cisco Unified Contact Center Express (UCCX). • Maintenance, upgrades, and repair. • Moves, adds, and changes for all systems. • The State expects offerors will show a reduced cost for maintenance of the VoIP system(s) over previous efforts. • Toll-bypass • Small PBX support - following general state guidelines, providing consulting, needs assessment, design services, optional acquisition, and Public Switched Telephone Network (PSTN) to IP network media gateway services. • Take the lead in potential innovation initiatives that will provide less expensive, faster, or improved wired telephony service. b. Support of the Teams Voice services to include, but not necessarily limited to: • Management of VOIP devices (routers, switches, firewalls, security appliances), Intrusion Prevention and Detections Systems (IPS / IDS), and any related platforms and/or SaaS systems.) • Perform monitoring designated by OIT for Teams Voice services support. • Local telephone services. • Long-distance services. • Toll-free services. • Toll bypass • Audio-conferencing. • SIP Trunking from other communities backhaul to communities Anchorage/Fairbanks/Juneau • Any in-scope functions from the State’s Cisco VoIP system and infrastructure the State may choose to transition to Teams Voice and related technologies/products. c. Audio Conferencing Services - Support of audio conferences for large events requiring support/moderation. Data network services comprised of Core, Internet, DMZ, WAN, Cloud (a. thru e.). a. Layer 2 connectivity for Core Backbone Network connectivity: Low latency, high bandwidth, redundant circuits between core sites and facilities (Attachment H) and/or datacenter interconnects spanning in Anchorage, Juneau and Fairbanks. b. Internet connectivity: Managed, dedicated, and secure high bandwidth, low latency, carrier redundant internet connectivity in Anchorage, Juneau, and Fairbanks. c. CLOUD Connectivity: Managed, certified, dedicated, and secure high bandwidth, low latency, carrier redundant connectivity in Anchorage, Juneau, and Fairbanks to cloud service providers.
