Specifications include, but are not limited to: Respondents, in conjunction with the Utility Billing Staff and Utility Operations staff (hereinafter “City Staff”), will examine certain utility billing and metering functions to identify causes of, and remedies for, inaccuracies in all functions related to utility billings. The Respondent will provide the software to analyze raw unjoined account data provided by the City, at no time will the City be responsible for providing data manipulation of any sort. The proposer will provide experienced multidisciplined field personnel capable of evaluating all aspects of utility usage; provide turnkey flow metering (Transit Time, open channel sewer, Doppler) where necessary, including associated data analysis, thereby identifying variances with the account record; at no time will the City be responsible for providing field personnel for the performance of this function. The City is seeking performance fee-based proposals. Specifically, the proposer will identify opportunities for revenue recovery/enhancement through the correction of problems associated with such inaccuracies. The following areas are to be addressed: 1. BILLING SYSTEM DEFICIENCIES AND UNBILLED SERVICES - Billing system deficiencies are defined as any factor adversely affecting total collected revenue by the City on an account. Examples of these factors are: misapplication of the City rate structure billing system accuracy unknown connections account coding errors chronic meter reading errors credits for water not returned to the sewer incorrect impervious area records
