Specifications include, but are not limited to: A. Be responsible to obtain all required permits and licenses necessary to perform all work under this contract. B. Include all mileage, vehicle, and travel costs, including per diem, in the hourly labor rate. Travel time to and from onsite location shall not be reimbursable. C. Ensure assigned service representative is available from 7:00 a.m. to 5:00 p.m. local Phoenix time, Monday through Friday. D. Provide a secondary point of contact or designee that is available outside of the 7:00 a.m. to 5:00 p.m., Monday through Friday time frame, including nights, weekends and holidays recognized by the City. (See City holiday calendar at https://www.phoenix.gov/calendar/holidays.) E. Ensure all technicians performing work at an Aviation Department facility sign-in with the ADR or designee. At the completion of the work day, all technicians must sign-out with the ADR or designee. The billable work hours begin at the time of sign-in and ends at the time of sign-out. The labor hours billed on the invoice must reflect the same hours recorded in the sign-in/sign-out register. F. Ensure all parts are OEM for each piece of equipment being repaired/maintained. Aftermarket parts or parts manufactured by other than the OEM will only be allowed when the OEM part is no longer available or an extended order lead time will cause the equipment to be out of service for an extended period of time. All non-OEM parts must be pre-approved by the ADR prior to ordering or installation. Failure to use the OEM part or request prior approval will result in the contractor removing the unapproved part and installing the correct OEM part at no additional cost to the City. G. In case parts are required for urgent use and will not be available within the timeframe required, consult with ADR on the expedited shipping method prior to ordering. Approved shipping and handling costs will be reimbursed by the City at actual cost. No mark-up for shipping and handling is allowed. Contractor shall provide original invoice including shipping and handling for acquired parts to be reimbursed.
