Specifications include, but are not limited to: a. Help Desk and Facilities Workorder Ticketing System: • User-friendly interface for submitting and tracking help desk requests. • Automated ticket assignment, escalation, and resolution workflows. • Knowledge base integration for self-service options. • Integration with email, chat, and phone support channels. • Comprehensive reporting and analytics for performance monitoring. • Customizable dashboards for help desk agents and administrators. • Mobile access for field technicians. • Integration with single sign-on (SSO) for user authentication. b. Inventory and Asset Management System: • Comprehensive asset tracking, including hardware and software. • Barcode and RFID support for asset identification and management. • Real-time asset status updates. • Inventory audit and reconciliation tools. • Vendor and warranty management. • Integration with help desk ticketing system for efficient asset-related issue resolution. • Reports on asset utilization and lifecycle management. • Integration with procurement systems for automated asset provisioning. • Mobile access for inventory management. c. Event Management System: • Provide a comprehensive event management software solution. • Ability to integrate with Google or Microsoft Calendars. • Create workflows for A/V, custodial services, and food services’ needs. • Training and customizing the system to meet our specific needs and requirements. • The system will acknowledge completion and send an email confirmation to the ‘booked by’ user, ‘contact person’, and any additional contacts for required needs and or services.
