Specifications include, but are not limited to:'pe of Services • Basic network system maintenance, including: establishing and enforcing protocols, performing setups, troubleshooting problems, administering print and periphery functions, assessing configurations, installing hardware and software or overseeing their installation, and supervising systems backups; • Ongoing development of the network system, including maintenance of the WHA’s remote offices with firewall and secure VPN connections; 5 | Page WHA – 2023 IT Consulting Services RFP IT-10162023 • Security and protection of the entire system, including: virus protection, control of access and maintenance of security codes, physical security of the network, and disaster preparation and prevention, and maintenance of all backup systems; • Provide a proper environment for the server room, ensuring that it is clean, secure and well organized; • Maintenance of all workstations, controlling the selection and loading of software applications, troubleshooting local desktop problems, tracking and utilizing warrantees and licenses as applicable and functioning as a helpdesk to all WHA staff; • Assist with video surveillance system network infrastructure and connectivity support if needed; • Maintenance of Internet and e-mail capacity for all designated WHA staff with email security and Office 365 Business standard exchange online;
