Specifications include, but are not limited to: 1 24 x 7 onsite support hardware problem diagnosis with a 4-hour response time of initial call. 2 Third party support will not be considered. All service calls will be made to Quantum and handled by Quantum technicians. 3 Service must be provided by Quantum. If the responding Vendor is reselling Quantum service, the Vendor responding must confirm that Quantum will be providing the services and software support. The State of Maine will call Quantum for service not a reseller or other provider. 4 New/alternate hardware or cloud services will not be considered. 5 Support includes auto-notification (call home for error conditions and health status), OEM parts, labor and break/fix support for hardware. 7 Completed tab on this spreadsheet for: Quantum Scalar 8 Bid and quote to be for entire period 1/1/2024 to 12/31/2024 (not monthly pricing) unless performance period shorter. 9 Bidder must provide a detailed quote on letterhead.
