Specifications include, but are not limited to: Host a web-based food establishment inspection system (FEIS) that can perform the following functions, and complete the following tasks: Allow the regulated food establishment to renew existing permits and pay for all permit renewal fees online. Allow the FSB staff to process submitted permit applications and licensing fees online. c. Allow existing permit holders to access their inspection records online. Information shall include but not be limited to permit expiration dates, fee amounts, and previous inspection and enforcement results online. d. Allow the public to access the most recent and historical inspection and legal enforcement results of any permitted food establishments online. e. Provide a management dashboard to allow the DOH to manage and track the inspection workload of its employees more efficiently. f. The FEIS must be able to allow DOH to fully customize forms, invoices, and receipts in a low code/no code platform. This allows DOH to have a fully customized solution, but in an off the shelf procurement that does not require custom coding scope of work to achieve desired customization. g. The FEIS must allow the DOH to access customized templates for forms, invoices, and receipts from other states or counties in the United States, so the templates can be used as is or modified. This allows for faster turnaround times when rules or regulations change and necessitates changes in inspection forms as well as invoicing and billing. h. The FEIS must have a native mobile app for iOS and Microsoft devices for disconnected functionality in the field. The FEIS must have a full citizen and operator portal to allow the DOH to publish inspection results online for the public. j. The FEIS must allow permittees and the public to manage their relationship with DOH online. Ability to apply for licenses and services online, and to track these items. k. The FEIS must allow the public to submit complaints online. l. The FEIS shall be able to work in an offline state if no internet access is available but immediately synchronize inspection data when internet access becomes available. The synchronization process of a food establishment’s inspection data must take no more than 15 minutes to complete and must be able to synchronize data on demand when connectivity is available. Datasets should be limited to each respective inspector’s establishments and any ad-hoc incidental inspections performed. m. The FEIS shall provide authorized access based on roles assigned to the employee to view and update information in the database. n. The contractor shall provide initial train-the-trainer training and technical support to key Environmental Health Service Division (“EHSD”) personnel at no extra cost and assist with other activities. o. The contractor shall provide models for: databases including tables; expected reports and documents; web page or Graphical User Interface (“GUI”); description of ways ad-hoc reports shall be generated; data dictionary; and Help capabilities and user manuals. p. The contractor shall provide a list of governmental state or county jurisdictions using their system that have over 60 field users and more than 12,000 food facilities being regulated in the jurisdiction for at least three years. q. The FEIS database backend shall be Microsoft SQL server based, while the application itself can be written in ColdFusion or .NET/ASP .NET. Plugins usage within the application is acceptable, provided there is procedure/workflow for dealing with Windows platform security updates as well as Plugin security updates. Example: how are we handling .Net updates and/or Java updates. r. The FEIS system shall be capable of running on at a minimum Windows 10 or Windows 11 based Tablet PC’s or iOS/iPadOS. s. Offline mode of the FEIS application (and all subcomponents) must be easily deployable either via inclusion in Windows base image and/or remote deployment via Microsoft Intune. t. The contractor must have the ability to convert data from the system DOH is currently housing its data in (Tyler Technologies – Digital Health Department) and be able to sanitize and convert data from the current system. u. Contractor must provide at least 2 weeks evaluation of system (online and offline). v. The contractor must provide documented security model that ensures that access to the system and the contained information is granted only to authorized users. Document must also have provisions for actions taken in the event of breach or compromise. w. The contractor must provide a documented business continuity plan. x. The contractor must provide a comprehensive backup and disaster recovery implementation plan that allows for multi-site/backup site failover.
