Specifications include, but are not limited to: a) Base Monthly Services: Awardee to have eight (8) Base Monthly Services hours per month for technical services support and maintenance. Any unused hours from this base to be carried over to the following month(s) and carry over to the following term year. In the Offeror’s cost offer, the sum total of technical service fees quoted by vendors are to be fully encumbered including taxes, overhead, any and all costs associated with the vendor to provide and perform per the specifications herein. b) Systems Assessment Report This onsite evaluation and equipment assessment is to be used by the awardee’s Cisco Meraki Certified Engineer to prepare and provide a Systems Assessment Report (SAR) in Project Management Format with a Gantt type operations schedule for ERS IT during this technical service engagement. The Systems Assessment Report will guide the awardees operational support of the ERS Meraki infrastructure network to include configurations, diagrams, processes, and procedures used for the Base Monthly Services during engagement term and per the specifications herein. c) Allowance Awardee will have available an allowance of $30,000.00 for the engagement term, in addition to the Systems Assessment Report and Base Monthly Services hours, including Option period.
