Specifications include, but are not limited to: • Service offers a system for library customers to be able to search and view online video tutorials and classes on demand in a wide variety of subject areas including, but not limited to, hard and soft professional, creative, and technical skills • Interface that is easy to navigate • Service offers minimum of 16,000 videos • Interface and videos are available in English and other world languages including French, German, Spanish, Chinese, Japanese, and Portuguese • Customers are able to follow learning paths through sets of related courses, resume courses in progress, maintain a record of their learning history, and download completion certificates • Ability to authenticate customers to ensure they have a valid Houston Public Library card and PIN using an established library-industry authentication method • Customer support available to troubleshoot issues with the service • Ability to provide usage statistics to include daily, weekly, monthly and annual breakdowns, preferably accessible by library staff • Proven ability to meet customer needs