Specifications include, but are not limited to: Prepare and furnish eligible employees with communications material for enrollment purposes that define all covered expenses, limitations and exclusions, procedures for filing claims, and reimbursement procedures. Maintain central claims and membership files and records of claims reimbursements for each covered member • Furnish periodic statements and notices to participants reflecting their account balances; and provide participants with easy access during the plan year to their account balances, claims status, and claims reimbursement via website. • Provide participants with access to customer service representatives who will answer participants’ questions concerning how the plans work and any questions concerning their accounts. Provide a toll-free customer service number for participants. • Direct deposit of reimbursements in participant bank accounts (as an option if participants request this service). • Provide initial FSA Debit card free of charge. • Provide quarterly and year-end statement reporting of account balance to participants. • Provide monthly management reports to the City.
