Specifications include, but are not limited to: A. Equipment/Software Data Processing Requirements. The CONTRACTOR is required to have the following equipment, and to have extensive working knowledge of the following software programs: 1) Statistical Package for the Social Sciences (SPSS) data processing software, version 22.0 or comparable. 2) Expertise in constructing a compelling webpage with access to a user-friendly on-line version of the VSAT SURVEY forms in English, Japanese, Chinese and Korean. 3) Ability to use optical mark scanners and data verification, handwriting recognition, and scanner programming software (if applicable). B. Overall Project Requirements. Work on the VSAT SURVEY shall start as soon as possible upon the CONTRACTOR’s receipt of a written Notice to Proceed from DBEDT. The CONTRACTOR shall: 1) Ensure compatibility of data collection with historical Statewide and island VSAT data sets by thoroughly reviewing DBEDT’s program files, procedures manual, and processing and tabulation methodologies. Seek continuous improvement in the implementation of this project according to DBEDT specifications and approval. In data collection, ensure that visitors selected to participate in the VSAT SURVEY have access to the survey form on a timely basis. Ensure that the monthly sample of completed VSAT SURVEYs is a fair representation across participating visitor markets. In data processing, ensure quality control to correctly scan the forms (if applicable) and check data verification. In data reporting, ensure quality control to accurately generate quarterly written reports and data banners within established deadlines. In their proposal to DBEDT, Offerors shall detail the methods to address all these data collection, processing and reporting issues. 2) Meet with DBEDT weekly, throughout the term of the Contract, to discuss the project. Any issues shall be resolved immediately to ensure the accurate and timely submission of the deliverables as described herein. The CONTRACTOR shall submit weekly progress reports to DBEDT. C. Survey Instrument. 1) Offerors shall propose the data collection procedures which may include: on-line VSAT SURVEY forms, usage of mobile devices, phone interviews, intercept interviews at the airports, paper VSAT SURVEY forms by mail, etc. or any combination of VSAT SURVEY methodologies. 2) If an on-line VSAT SURVEY is the accepted proposal, ensure that the website looks compelling and the VSAT SURVEY forms are accessible and user friendly. Ensure that the on-line VSAT SURVEY have appropriate skips for questions that are not relevant to the respondents. Ensure that data captured from the on-line VSAT SURVEY are accurately merged in the quarterly and annual processing. 3) If a printed survey is the accepted option, upon DBEDT approval, print a sufficient number of VSAT SURVEY forms to ensure proper fielding of visitors. The print clarity and paper quality of the forms shall be approved by DBEDT. 4) Finalize the 2024 VSAT SURVEY forms in English and translate the form into other languages (including but not limited to Chinese, Korean and Japanese), based on the sampling frame approved by DBEDT. The CONTRACTOR shall absorb all costs related to the survey materials including but not limited to design, translation and maintenance of the on-line survey, printing and postage, etc. 5) Work with DBEDT to accommodate for any changes to the content of the VSAT SURVEY form as needed throughout the duration of the contract. Tasks shall include, but not be limited to: revising questions/simplifying the content, redesigning the layout, testing the questions for completeness, understandability and flow, translating from English, and adjusting data processing and reporting procedures accordingly to ensure compatibility with historical data.
