Specifications include, but are not limited to: ▪ Deliver the appropriate level of transportation services to meet the needs of the CT Medicaid Member and Covered CT Program Member populations that range from routine to complex transportation needs; ▪ Achieve and maintain on-time performance for both A and B legs; ▪ Improve hospital discharge pickup process; ▪ Implement innovative solutions to efficiently schedule NEMT trips to and from high utilization providers including, but not limited to FQHCs and providers of Methadone maintenance service. Examples may include the co-location of NEMT staff and/or allowing certain Healthcare Providers the ability to schedule NEMT trips.; ▪ Effectively address the needs of other Healthcare Providers in supporting Members in utilizing NEMT; ▪ Streamline and simplify the program; ▪ Implement technology such as an application that allows Members to book rides, track drivers and complete an instant survey on their experience; ▪ Ensure reliability, responsiveness, and accountability; ▪ Track NEMT providers in real-time using GPS technology which also alerts Members the driver’s location and estimated time of pick-up; ▪ Maximize efficiencies; ▪ Solicit, track and report on Member experience; ▪ Implement innovative solutions to address the needs of high volume and/or high-cost services or Members; ▪ Implement innovative transportation solutions for Members with complex medical conditions; ▪ Support the development and implementation of innovative solutions designed to address the social determinants of health, the nonmedical factors influencing a Members health outcome. For example: food delivery to Members; ▪ Establish a designated fleet to transport Members from homeless shelters, residential care homes and those engaged in supportive housing; ▪ Identify and address service gaps in geographic areas identified as transportation deserts; and ▪ Continuously track and analyze data to improve the provision of services. ▪ Additionally, the Department is interested in the Respondent’s expertise around the promotion of public transportation. Examples of this include, but are not limited to: ✓ Outreach and education, travel training and feeder routes proposed by the Respondent to be used to increase the utilization of public transit. ✓ The specific milestones the Respondent will set for implementation to best showcase their company’s ability to serve our Members in accordance with the Department’s goals. ✓ Establishing a protocol to collaborate with the Connecticut Departments of Transportation and Motor vehicles.
