Specifications include, but are not limited to: a. Design, plan, and execute the Project to meet the Objectives listed in Appendix D. b. Recommend a community outreach plan to include external stakeholders for requirements, design, testing, and dissemination activities. c. Incorporate user-centered design and user testing. d. Build a sustainability model, i.e., “Train the Trainer” for ADA compliance, basic concepts on plain language theory and forms simplification, and software instruction as required. e. Conduct project kick-off to explain project processes, procedures, roles, and responsibilities of team members. f. Provide “basic concepts” training for selected project team members and more detailed training for staff currently responsible for producing court forms. g. Work with the NHJB team to select individual inbound and outbound forms, form sets, and email templates to be converted from their “as is” state to the “to be” format. i. Form sets may be from either trial court. ii. Form sets are defined as a multiple page form, form instruction sheet, and any other documents related to the form. iii. For the purposes of pricing, a form set will not exceed five pages. The total number of simplified/ADA-compliant form sets shall not exceed twohundred total pages. h. Assist the NHJB team in determining the criteria for selecting forms that are best suited for conversion during the Project. i. Criteria must include the needs of all forms users, including court staff, judges, and litigants. i. Research, compare, and assess the design needed to improve the understanding and experience of the self-represented litigant in acquiring, completing, and submitting the form(s). j. Analyze, review, and produce overall changes to the design of our standardized court forms and instructional materials. k. Recommend forms to include in the project scope. l. Work with NHJB staff, judges, and external subject matter experts to ensure converted forms comply with state and federal laws. m. Design and convert at least twenty form sets that meet the stated Objectives for plain language and ADA compliance. n. Field-test at least five form sets. o. Train court staff on field testing forms. p. Vendors who understand the use of Odyssey Case Management System tokens in outbound forms are preferred; however, this capability is not required. q. Provide recommendations on standard, non-proprietary software platform(s) with which to design simplified, ADA-compliant forms. i. Recommendations should include as assessment of staff hours using current tools verses the recommended platform(s). ii. Recommendations should also include pricing models.
