Specifications include, but are not limited to: The successful proposer is required to complete the following Scope of Work during the course of the project: A. AI and Extensibility - The solution should be future extensible such that we would be able to add Artificial Intelligence agents to augment and provide intelligent citizen service agents to the platform. B. ADA Compatibility – The solution should comply to the fullest extent possible with Section 255 of the FCC Communications Act. C. After-Hours Messaging - The solution provided must be able to allow Departments and employees to record a during hours and after-hours or closed message to be played to incoming callers during the appropriate times during the business day. D. Analog Device Support- The county has a number of analog devices that should be supported by the UCaaS solution. These include 12 elevator phones, 30 analog phones, 4 fax machines, and 6 analog phone lines which connect into our e911 system. E. Auto Attendants– The solution provided must provide call auto attendant operation to provide incoming callers with information such as, but not limited to, hours of operation and directions to a location of interest. F. Audio Injection Capable – The solution should have a mechanism which will enable a department to pre-record and play back a message for a caller, during a call, and have the caller listen to and approve acceptance of the terms and conditions in the played back message. G. Call Forwarding - The solution must allow an employee to auto-forward their phone number to another internal extension or an external non-UCaaS number. H. Call Hold Messaging – The solution should allow for each Department to uniquely set their call hold messaging. I. Call Hunt Groups – The solution should allow employees within a group to be able to login and logout of a hunt group to take calls for the group as a whole. Multiple ring options should be available such as broadcast (all ring at once), round robin, and last-busy.
