Specifications include, but are not limited to: The Contractor shall retain staff, secure counseling sites and provide day-to-day management (the "Work") in accordance with the following: A. Implement the FEC initiative in accordance with the model requirements, including but not limited to, free one-on-one counseling, integration with a range of services, counselor training based on the CFE Fund’s training standards, data collection, and active partnership with Orange County, to manage the work. a. Meet benchmarks in Year 1 and Year 2 on average number of financial counseling sessions per full-time counselor (as defined in Attachment A - Financial Empowerment Center Model) and average number of outcomes per full-time counselor (as defined in Attachment B – CFE Fund Public Outcome Definitions and Calculations). The Year 1 benchmarks will be 60% of the Year 2 benchmarks. As such, the benchmarks are: i. At a minimum, conduct an average of 480 sessions per full-time counselor in Year 1 and an average of between 600-700 sessions per full-time counselor in Year 2. ii. Achieve an average of 100-150 outcomes per full-time counselor in Year 1, and an average of 200-250 outcomes per full-time counselor in Year 2. B. Identify a Program Manager who will oversee the delivery of the financial counseling and coaching and serve as the main contact person between the Contractor and the County. Responsibilities of the Program Manager include the following: a. Supervise overall program implementation, and management; and support service delivery, including monitoring efforts and troubleshooting. b. Monitor the work of the Financial Counselors, including but not limited to service delivery, counselor training and Code of Ethics adherence, data entry and progress towards target goals. c. Update the County on all organizational staffing matters that could impact the FEC initiative. d. Support all partnership development efforts to ensure FEC counselors are deployed effectively, including working closely with the County Representative to identify, develop and maintain such partnerships, conduct outreach to initiate partnerships, and monitor progress. e. Participate in regular meetings with the County, and the CFE Fund, to review progress on goals, identify additional innovations and opportunities, and to make modifications to the program, as needed. f. Use the Financial Empowerment Center database (“FECBOT”) for at least the duration of the CFE Fund’s grant to monitor efforts, and create and share reports. g. Participate in all trainings, including the FEC Program Manager training, database, and any continuing education sessions. h. Participate in all learning community activities, along with other FEC staff members when applicable, including sharing accomplishments, best practices and lessons learned with the broader field. Such activities could include: i. Attendance at national gatherings hosted by the CFE Fund. ii. Participation in ad-hoc webinars or conference calls with other grantees and partners. C. Ensure that the Financial Empowerment Center service is delivered effectively and follows the model requirements provided by the County and the CFE Fund. a. Work closely with the County Representative on day-to-day operations, reporting needs, partnership development, and counselor supervision. It is the sole responsibility of the Financial Counseling Provider to address any issues (personnel or otherwise) that affect the operations of the FEC during this contract period and come to a resolution with the County. b. Ensure, provide, or retain and provide appropriate supervision to at least 3 full time or full time equivalent (FTE) counselors.