Specifications include, but are not limited to: A. Performance Management – Related to maintaining and improving employee job performance. • Teach performance management strategies and processes, focusing on ways to handle performance challenges, setting clear expectations, and creating development plans while considering intercultural communication dynamics and other nuances. • Provide performance-based training and/or coaching to maximize contributions within a department or work group. • Perform "gap analyses" by identifying current skills/abilities and future needs. • Develop strategies to close performance gaps. • Advise on and facilitate the use of performance assessment tools, coaching, employee counseling, and performance feedback. • Advise on planning, designing, and facilitation of conferences, retreats, forums, and meetings, including breakout sessions, and executive programs. B. Leadership and Management Development – Related to coaching individuals, teams, or work groups. • Coach individuals and/or teams to improve their abilities to lead and manage while considering intercultural communication dynamics and other nuances. • Instill the value of innovative leadership within the department or work group. • Coach on leadership theory and practical applications thereof. • Advise on team building techniques, conflict resolution, group dynamics, employee development training, and leadership enhancement trainings. • Assist with team development, chartering and launching teams, managing and supporting teams, practical approaches to improve team effectiveness, and developing high-performance teams. • Provide recommendations and assistance on issues such as leadership versus management roles, styles, approaches, behaviors, and ethics. • Advise on intercultural conflict communication skills to help leaders resolve and mediate cross-cultural conflict, as well as help leaders recognize the potential for conflict before it arises. C. Climate/Culture/Interpersonal Relationships – Related to improvement of organizational culture. • Improve cross-cultural communication channels within a department or work group for productive cooperation/teamwork and to build trust and respect. • Assess and advise on organizational-wide EDI processes, strategies, and culture with the goal of fully embedding EDI principles and creating deeper systemic change. • Identify core values and establish interaction ground rules. • Counsel individuals regarding workplace behaviors. • Lend a "third party perspective" to problems perceived as difficult. • Assess personal work styles and provide coaching on how to embrace varied styles for a positive and productive work environment. • Develop methods for employee recognition to enhance feelings of self-worth and importance. D. Change Management – Related to process improvement and possible change management services to ensure the success of the companies’ process improvement initiatives. • Developing and executing change management strategies. • Coaching and mentoring individuals, teams, and executive leadership for process improvement to effectively be able to promote change that includes engaging and motivating employees. • Define, plan, and execute strategic organizational change, from both people and systems perspectives. • Manage potential organizational transformations including restructuring, consolidations, and acquisitions. • Identify Company culture challenges and propose solutions at all levels of the organization. Services will be on an on-call, as needed basis. The work to be performed under any resulting Contract will be individually negotiated in an SOW Form when the need for services arises and will be authorized for that particular project only.
