Specifications include, but are not limited to: A. The College intends to contract for Unified Communications as a Service (UCaaS) and Contact Center as a Service (CCaaS) that shall leverage existing software for either Microsoft Teams Phone with a Microsoft Certified Contact Center Solution or utilizing the Zoom Phone system and associated Contact Center Solution for Zoom. B. This cloud telecommunication solution shall be implemented in phases over the initial two years of the contract as mutually agreed to between JCCC and the awarded Contractor. 1. The contractor shall replace the Unified Communication services currently hosted on campus and replace them with a cloud based UCaaS and CCaaS service. 2. The new systems must integrate with the existing JCCC technology environment. For example, any solution must provide a full featured and seamless user experience with our existing digital workplace tools. a. Chat (Group Chat & on-to-one messaging via Teams) b. Contacts (Active Directory) c. Online Presence (Outlook, Microsoft Teams) 3. Include a disaster recovery capability to ensure service continuity. 4. Support for SIP services from Lumen or number portability. 5. Direct dial portability for up to 1,700 phone numbers. 6. Support for physical phones (VoIP and Analog). a. Rooms/public spaces b. Offices 7. Support for soft phones. 8. Support 4-digit dialing between campus phones.
