Specifications include, but are not limited to: The intent of this Request for Information (RFI) is to solicit information for call distribution software for the Johnson County Mental Health Center (JCMHC) and to gain a better understanding of the marketplace, vendors, solution functionality and pricing structures. Responses to this RFI may be used to obtain funding for a Request for Proposal to be issued on a later date. Background: Johnson County Mental Health Center (JCMHC) operates as a department of Johnson County Government and provides community mental health services as a licensed Certified Community Behavioral Health Clinic (CCBHC) by the Kansas Department for Aging and Disability Services. Staff located in Johnson County provide over-the-phone support for mental health emergencies. Crisis line staff routinely provides consultation and guidance to law enforcement personnel, hospital staff, court personnel, as well as various community agencies in an effort to ensure appropriate delivery of emergency mental health services. JCMHC has a dedicated 988 Crisis Team which answer calls from a local crisis line number as well as calls to the National Suicide and Crisis Lifeline. JCMHC is looking for a call distribution system to aid in providing support as well as reporting on outcomes.
