Specifications include, but are not limited to: The Department originating the request for service shall create a Purchase Order for diagnostics, as provided in Section 6, below. Following diagnostics, the Awarded Bidder shall provide an estimate of all parts requiring repair and/or maintenance, a list of replacement parts, and the cost of labor. The Department shall create a change order to the original Purchase Order to accept the estimate provided by the Awarded Bidder. Within twenty-four (24) business hours of the re-dispatch of the Purchase Order accepting the estimate of the repairs and/or maintenance, the Awarded Bidder shall schedule a service appointment with the issuing Department’s contact person. The Awarded Bidder shall schedule and complete repairs and/or maintenance within five (5) working days of the dispatched Purchase Order. If a repair takes longer than ten (10) days and no prior arrangements have been made with the City, the Awarded Bidder shall be subject to Section 3.2.3.2.
