Specifications include, but are not limited to: With this Request for Proposal (RFP#2023131). WeGo is seeking contractor services for WeGo Access Flex, WeGo Access on Demand and WeGo Link. The Nashville Metropolitan Transit Authority, doing business as WeGo Public Transit, is the public transportation agency serving Nashville and Davidson County, TN. WeGo Access is the name of WeGo’s service that meets the transit agency’s ADA paratransit service obligation. The service also goes beyond that required by the ADA, with WeGo Access customers being able to make trips beyond the ADA paratransit service area required by the ADA. WeGo Access is predominantly served with a fleet of wheelchair-accessible vehicles (WAVs) operated by WeGo. A portion of the service is operated by contractors; WeGo is concurrently conducting a separate procurement for WeGo Access Overflow Service through (RFP #2023130). For RFP #2023131, WeGo is seeking multiple contractors, all to provide three other services, WeGo Access Flex, WeGo Access on Demand, and WeGo Link, which are briefly described below and described in greater detail later in this document. • WeGo Access Flex - By signing an “opt-in” agreement, customers will allow WeGo Access schedulers and dispatchers to assign their ADA paratransit trip requests to a Contractor whose service and drivers under this contract may not meet ADA paratransit requirements. In effect, by opting-in to this program, a customer is giving WeGo permission to convert the customer’s ADA paratransit trip request to a non-ADA paratransit request unless the customer opt-outs of this possibility for any given trip request. Thus, WeGo Access schedulers and dispatchers will decide whether to schedule a trip request onto a WeGo-operated vehicle or assign the trip to a Contractor operating under this contract. A customer will pay the same fare as a WeGo Access trip to be collected by the Contractor. The Contractor will then invoice WeGo for the balance of the fare, per the Contractor’s contractual rate structure. The WeGo Access Flex program is anticipated to operate at all times that ADA Paratransit (Access) service is in operation, currently 4:45 AM to 1:30 AM, Mon-Sat, and 4:45 AM to 11:30 PM, Sundays and holidays. • WeGo Access on Demand - The second service is an on-demand “alternative” service available to ADA paratransit customers only. However, this service is not governed by ADA paratransit service criteria. Customers will arrange for the service directly with their provider of choice and pay a base fare of $5.00. WeGo will pay the provider up to the next $30.00 toward the total fare for the trip. For longer trips, customers will pay for any overage (the portion of the fare that exceeds $35.00). For trips requiring wheelchair-accessible vehicles, WeGo will also pay an additional direct-to-provider incentive of $30 per trip, recognizing the higher costs of providing such a service. Customers may use WeGo Access on Demand to go anywhere within Nashville and Davidson County. Currently, the program is available from 6:00 AM to 12 midnight on weekdays. Program hours will likely be expanded in the future to match those of the Access program. WeGo will impose a monthly limit of 40 trips for each customer. This limit does not include trips sent to providers under the Access Flex program.
