All correspondence must be made through the Vendor Portal. Specifications include, but are not limited to: The selected vendor(s) will provide telephonic interpreting services (audio only) in multiple languages for the Albuquerque Public Schools District on an “as-needed” basis throughout the year as per this RFP and Contractors Manual (attached to this RFP). The TIS office will be the primary contact and will coordinate telephonic interpretation services for other departments, schools, and/or other locations with the successful Vendor. Types of interpretation services will involve but are not limited to, parent teacher conferences, individualized student’s program needs, health and wellness meetings, and any other educational issues that arise. The TIS office is the owner requiring the work. Therefore, the Vendor cannot accept assignments directly given by school staff without the approval of the TIS office. Interpretations are usually conducted during school hours, although, there are some school or District functions and events that may require interpreters before and/or after school hours. The TIS office will provide all the necessary information to successful contractors, including contractor manuals and reference material prior to commencement of services. Information required, by the Vender, in response to this RFP is as follows: List of all languages available including rate per minute for interpretation calls Criteria used in the selection of interpreters who will provide services, including but not limited to testing and/or certification requirements, knowledge and adherence to ethics and confidentiality guidelines (i.e. HIPAA) Demonstration of experience interpreting within the education industry Dedicated Point of Contact Description of how services will be provided o Include call capacity, time availability, language limitations and any other pertinent information o Process for connecting with interpreters The TIS office must track all calls provided to schools. To that end Vendor must provide a pre-connection protocol such as pin codes or passwords in order to identify callers who have been approved to use the service by the TIS office administrators o Procedures for reconnecting in case of dropped calls o Procedures for making appointments for service
