Specifications include, but are not limited to: The State of Alaska, DMV, is seeking information regarding AI chatbot solutions. The chatbot should be AI learning with natural language understanding and natural language processing (NLU/NLP) typical of Chat Generative Pre-trained Transformer (ChatGPT). The chatbot should: • Answer general frequently asked questions (FAQs). Following customer authentication, the chatbot should provide: • License specific information such as status, ignition interlock device (IID) end date, revocation reason and duration; o Path to reinstatement: link to ServiceNow (SN) catalog item for reinstatement, term of revoked or limited license, etc. • Vehicle specific information such as registration expiration date, co-owner information, and lien information; and • Case updates such as last message sent or packet status. An SN tie-in that would be developed on the SN side. Chatbot Services: • Renew or duplicate license; • Renew or duplicate registration; • Personalized plate (link to SN to order plate that requires document backup); • Order placard; • Temporary driver’s license; • Initiate cases: be another channel to initiate a case, possibly for temporary registration, exemption; and/or email follow-up or representative follow-up on all questions. All inquiries should have agent follow-up capability.
