Specifications include, but are not limited to: Contractor shall provide a full-service Financial Aid Verification and Professional Judgement (PJ) Appeal service/system that is securely hosted on a central, cloudbased platform. a. The University and Contractor shall work in good faith so that Contract extensions, if any, shall coincide with the financial aid award year cycles of October-September. b. Contractor shall provide all services, as defined herein, during each contract year. The estimates presented in the IFB are not guaranteed amounts by the University and actual amounts may vary. The University reserves the right to add or delete quantities upon request by the department. The Contractor agrees to provide additional quantities that shall be mutually agreed upon in writing between the parties. c. The University shall be allowed to submit students for Verification and Professional Judgement Appeals based upon any financial aid year during the contract period. Verifications and Professional Judgement Appeals not be limited to only specific aid years but shall cover any aid year verifications and/or professional judgement appeals that fall within the length of the contract. For example, should the contract span October 2023-September 2024, even though the bulk of processing will involve aid year 2023-2024 Verifications and Professional Judgement Appeals, the University shall be allowed to submit other aid years (such as 2024-2025) Verifications /PJ Appeals to the Contractor, and shall be covered under the estimated 2,610 completions expected (Manual Verification processing at 2250 and Professional Judgement Appeals at 360)). The estimates are not guaranteed amounts by the University and actual verification/PJ appeals amounts may vary. d. Contractor shall service an estimated 1,800 inbound calls to be completed during the contract period. The estimates are not guaranteed amounts by the University and actuals call amounts may vary. e. Contractor shall charge the University monthly based on actual peruse/completion during the prior month. Advance payments or a subscriptionbased model of invoicing is not acceptable. Invoice must be based on actual usage in prior month. f. If the number of Verifications/PJ Appeals, inbound calls falls below any UNIVERSITY estimates during the contract term, Contractor shall not charge for the unused service. g. Contractor shall inform the University as soon as it becomes clear that any estimated amount will be exceeded and before any additional work is performed. h. Additional work beyond estimates stated herein may be granted by written permission from University based upon the per-item unit rate set forth in the Contractor’s award and is subject to availability of funding.
