Specifications include, but are not limited to: The Duck Rides Program currently utilizes a dispatching app that was created by the University of Oregon’s GIS team. The dispatching app allows the University to run regular operations modes and special events mode and have the ability to set up to ten schedules for individual drivers within each mode. Some of the current features for the University app are the ability to pair rides in each schedule, the ability to view the driver’s and navigator’s name at the top of the schedule along with how many van seats are available, the next available ride, vehicle number, and timers. Dispatchers have the ability to view all schedules and a map view showing van locations and pins of the rides. Dispatchers can select color coded statuses of the ride such as unassigned, assigned, enroute, call rider, picked up, picked up late, and complete. The app has flexibility to add, remove, or edit any features in an efficient manner that does not impact operations. This app is designed to be integrated with Banner to access student’s ID numbers and confirm their eligibility to use the service. The goal of new app is to: • Increase overall efficiency of operations. • Have more accurate data collected that includes the most requested pick-up locations, drop off locations etc. • Ability for riders to schedule their own ride through the app. • More user-friendly to accommodate special requests, such as bike racks, wheelchair accessibility, and larger groups. • Add and remove vehicles quickly when they break down. • Provide more accurate wait time for riders and reduce the number of turn-aways
