Specifications include, but are not limited to: 1. Maintain waitlists for services from referrals from Lane County as well asphone, online and walkͲin inquiries 2. Provide confidential space to meet with applicants. 3. Screen applicants for eligibility for lowͲincome utility assistance programs appropriate for the service population applying uniform standards detailed in the program manuals. 4. Provide inͲperson, online and phone assistance to applicants. 5. In rare cases, provide inͲhome screening and application assistance. 6. Provide basic energy and/or water conservation education to those applying for assistance. 7. In certain crisis situations, provide immediate screening/application and assistance to clients. 8. Directly input client information into the OPUS database. 9. Send daily pledge report to all utilities who will be receiving payment. 10. Meet a 10 to 15 day deadline for submission of applications to the County’s Human Services Division Energy Assistance staff. 11. Maintain locked files to protect applicants’ personally identifying information. 12. Monitor spending and submit all billing by the 15th of the following month.
