Specifications include, but are not limited to: ▪ Provide a single source or suite of applications to support end-to-end business functions ▪ Provide configurable and business-rule driven workflows to navigate users through the appeals process and across the system as a whole ▪ Leverage automation to reduce manual tasks ▪ Provide opportunities to standardize the input, organization, and structure of data/information collected and aggregated ▪ Provide management capabilities to allow users and managers to manage their own workloads and the workloads of their teams ▪ Provide user-friendly and self-service data reporting and analytics capabilities allowing users to create and pull custom, ad-hoc, and standard reports ▪ Provide an organized and structured document management solution that allows users to create, share, collaborate on, and maintain documents and files throughout the appeals process ▪ Provide improved public access to case records and relevant information