Specifications include, but are not limited to: 2.1.1. The selected vendor(s) must have several in-person examination sites to accommodate required in-person testing, as well as electronic testing for written examinations. 2.1.2. The selected vendor(s) must have the ability to process applications for examinations, which includes, but is not limited to: 2.1.2.1. Accepting applications electronically. 2.1.2.2. Collecting payments in a secure manner in accordance with payment card industry (PCI) standards. 2.1.2.3. Providing accommodations for testing, as approved by the appropriate regulatory agency. 2.1.3. The selected vendor(s) must: 2.1.3.1. Work with OPLC to ensure examination questions are current and encompass any changes to laws and/or rules that impact licensure. 2.1.3.2. Ensure OPLC facilitates the approval of the examination design by the regulatory authority, prior to use. 2.1.3.3. Ensure any changes to the examination design and/or content are expeditiously provided to OPLC for review and/or approval prior to use. 2.1.4. The selected vendor must ensure a variety of testing sites and times are available from which the examination candidate can choose. The selected vendor must: 2.1.4.1. Ensure examination site information is readily available online for all candidates seeking examination services. 2.1.4.2. Collect and process payments for examination services. 2.1.4.3. Collect documentation, as required, from candidates. 2.1.4.4. Provide written instructions for taking the examination, ensuring maximum information is available to candidates. 2.1.5. The selected vendor must provide customer services to examination candidates and the OPLC. The selected vendor(s) must, at a minimum: 2.1.5.1. Ensure a method to receive telephone calls and messages twenty-four (24) hours per day, seven (7) days per week. 2.1.5.2. Respond to customer inquiries no later than two (2) business days from receiving a message for a return call. 2.1.5.3. Provide meaningful access to services for individuals who may not speak English as their primary language. 2.1.5.4. Ensure communications are written in an easy-tounderstand manner, in accordance with the profession in which examination services are sought. 2.1.6. The selected vendor must ensure a grievance process is in place to resolve complaints.
