Specifications include, but are not limited to: DMWW currently uses Advanced Utility Systems CIS as our customer billing system. From the system, Customer Service staff creates multiple bill batches every weekday. Once CS staff reviews the batches, they send them to a high-speed printer queue. Mailroom staff prints from the printer queue and inserts the bills with various other materials into a #10 window envelope using a Pitney Bowes inserter with scanning capabilities. Mail is picked up every weekday and mailed from a mail processing facility. There is a QR code printed on each bill. Information contained within this code include number of pages for each bill. Most bills are 1-page bills (front & back) but there are bills that can be 2-pages or more. The inserter reads the QR code and inserts into the #10 envelope. The QR code also contains information as to whether the bill is on automatic payment. If so, then a #9 return envelope is not inserted into the #10 envelope. Otherwise, a #9 envelope is inserted. We also have various bill inserts each month provided by local governmental agencies (city, county, etc.) This information is also included in the QR code. However, we are not utilizing the inserter scanning to insert the bill inserts. We separate the bills manually based on information printed on the back of the bill. The bill is printed on perforation paper with a ‘stub’ to be mailed back with the payment. The stub needs to have a scan line with a particular font to be read by our check payment processing equipment. DMWW prints and inserts approximately 65,000 bills each month. DMWW also prints and inserts notices and letters every weekday. These are inserted into #10 window envelopes. A few types of notices and letters have inserts – which could be a different #9 return envelope, a pamphlet, etc. Most letters and notices don’t have inserts. These are also picked up daily and mailed from the mail processing facility. DMWW prints and inserts approximately 10,000 letters and notices each month.
