Specifications include, but are not limited to: The State of Maine is seeking proposals for an Ombudsman for Child Welfare Services; The State of Maine is seeking proposals for a Child Welfare Services Ombudsman, as defined in this Request for Proposals (RFP) document. This document provides instructions for submitting proposals, the procedure and criteria by which the Provider(s) will be selected, and the contractual terms which will govern the relationship between the State of Maine (“State”) and the awarded Bidder(s). The Ombudsman Program was established in 2001 and is governed by M.R.S. Title 22 § 4087 A. As stated in the law, the Program provides for an independent entity to represent the needs of the public in regard to child welfare services provided by the Department of Health and Human Services (DHHS). The Provider(s) will be charged with; considering and promoting the best interests of the children involved; answering inquiries; and investigating, advising, and working toward resolution of complaints of infringement of the rights of the child and family involved. The Program should function through the awarded Bidder staff, and volunteers recruited and trained to assist in the duties of the services. The first priority of the Ombudsman Program is case-specific advocacy services. In performing these services, the Provider may create and maintain records and case-specific reports. Any work on systems improvements or lobbying must be inconsequential to case-specific activities. The Ombudsman will: Provide information to the public about the service through a comprehensive outreach Program. The Ombudsman shall provide information through a toll-free telephone number; Answer inquiries, investigate and work toward resolution of complaints regarding the performance of and services provided by the Maine Department of Health and Human Services (DHHS), and participate in conferences, meetings and studies that may improve the performance of DHHS; Assist people and families who are clients of DHHS’ child welfare Programs in protecting their rights; Inform persons of the means of obtaining services from DHHS; Provide information and referral services; Analyze and provide opinions and recommendations to agencies, the Governor and the Legislature on other State programs, rules, policies and laws; Determine what types of complaints and inquiries will be accepted for action by the Program and adopt policies and procedures regarding communication with persons making inquiries or complaints, and DHHS; Apply for and utilize grants, gifts and funds for the purpose of performing the duties of the Program;
