Specifications include, but are not limited to: A. Assessments: • Compile/update inventory of all information technology related assets, assessment of the system architecture and equipment for efficiency, life expectancy, capacity, speed, current processes, and make recommendations for improving routine support criteria and eliminating emergency maintenance situations. • Assist in the implementation of approved recommendations. • A report of this assessment shall be submitted within 1 month of contract execution. • A yearly updated assessment is to be submitted no later than July 15th, to allow for necessary budget planning for the upcoming year. B. Desktop Support and Ticketing System: • Basic support functions including, but not limited to, installing PCs, laptops, mobile devices, and office automation software; diagnosing and correction of desktop application problems; configuring laptops and desktops for standard applications; identifying and correction of end user hardware problems; and performing advanced troubleshooting. • Maintain an up-to-date inventory of all computer-related hardware and make available to LHA personnel. • Assist designated LHA personnel with software and hardware purchases. C. Network Monitoring, Support and Administration Services: • Monitoring of LHA’s network and servers with proactive communication and escalation protocols based on the severity of any unscheduled outages. • Maintenance and support of all LHA network equipment including, but not limited to, switches, firewalls, routers, and other security devices. • Installation and maintenance of printers, network copiers/scanners, etc. • Primary maintenance including, but not limited to, regular analysis, routine configuration changes, and installation of patches and upgrades. • Alert notification to designated LHA personnel in the event of failure. • Proactive monitoring of network equipment including bandwidth utilization, and other performance indicators, with reporting when specified thresholds are reached. • Network performance and capacity management services, and network troubleshooting. • Maintain network documentation and procedures. • Support disaster recovery for servers, workstations, server data and user data. D. Email: • Maintenance of email accounts including, but not limited to, adding, changing and/or archiving/deleting employee accounts. E. Security: • Maintenance and monitoring of virus detection programs on LHA servers, email and all other computers and laptops. • Perform periodic security audits and notify LHA personnel immediately of suspected breaches of security or intrusion detection. • Configure LHA system to enable remote access in a secure environment and provide remote access administration as requested by designated LHA personnel. • Provide patch and security management for all LHA devices.