Specifications include, but are not limited to: Provide comprehensive Telephone Answering Services twenty-four (24) hours per day, three hundred and sixty-five (365) days per year, for up to two telephone lines. The telephone lines will be used by LHA residents and partners living in approximately 3,147 units throughout the agency who call in service request for their units before or after hours, or for emergencies during office hours in with the LHA office staff cannot be reached. Emergencies are defined herein and are subject to change. The answering service’s main objective is to quickly and professionally triage and dispatch all calls received from both staff members and tenants. Ultimately, the goal is to deliver 100% of calls error-free.