Specifications include, but are not limited to: 1. Contractors agrees to respond to all requests within 24 hours. 2. Contractors must have a searchable catalog, that if selected, will be included in the contract for eligible users to search. 3. Contractors offers planners for different grade levels. 4. Contractors offers multiple sizes of planners. 5. Contractors offers custom covers as well as off the shelf covers. 6. Contractors offers multiple choices of cover media, such as but not limited to plastic, cardstock, laminated cardstock, paper, etc. 7. Contractors allows school to include reference pages and handbook at beginning or end of planner. 8. Contractor agrees to Delivery requirements: Lead times, delivery dates, and shipping charges are to be clearly communicated to the entity before orders are placed. Standard shipping/delivery charges will be paid by the Eligible User unless waived by the contractor. In the event of an emergency or rush delivery requested by the Eligible User, the Eligible User will pay for shipping and handling costs. In the event of an emergency or rush delivery as a result of a contractor error, the contractor will pay for shipping and handling costs. Turnaround time is to be as quick as possible and flexibility/priority must be allowed for the Eligible User needs.