Specifications include, but are not limited to: Tybera will continue to provide software, software upgrades, security patches, software enhancements, testing, installation support, and software support to DWS personnel. Tybera has provided pricing for upgrades and other changes listed below. Tybera recommends that the software be updated every three years. The last update was in 2021. Tybera recommends that the next upgrade take place in 2024. Each upgrade takes at least 40 hours of work from Tybera to assist DWS in the installation, configuration, and verification of the connection to the Utah AOC e-filing system. This 40-hour upgrade cost does not include customizations that are not part of the standard release. At this time, DWS does not have any customizations that are not part of the standard release. DWS can request modifications, and if there are options in eFlex, they can choose to configure or not. Tybera will assist DWS in that configuration.