Specifications include, but are not limited to: GENERAL The successful vendor(s) shall provide commercial moving services in accordance with the requirements outlined in this solicitation. Moves may be within the same building or to a different building anywhere within the State. CUSTOMER SERVICE The successful vendor(s) should provide each of the State and the Contract Users a single, local point of contact (and a backup) to handle quote requests, questions, move scheduling, or problems that may arise. At least one Customer Service Representative must be available during vendor’s operating hours. Representatives should be available by phone, fax, or email (local or 800 number preferred). ZONES For the purposes of this contract, the State shall be divided into three Zones. • Zone 1: New Castle County, North of the C&D Canal • Zone 2: New Castle County, South of the C&D Canal & Kent County • Zone 3: Sussex County SUPPLIES The successful vendor will provide new packing boxes as required by the agency to designated locations by a date no less than two (2) weeks prior to the move. Vendor shall indicate the amount of credit to agency for packing boxes returned in reasonable condition to the Mover. Colored pressure sensitive labels will be included with packing boxes. PACKING • VENDOR RESPONSIBILITY o The vendor may be responsible for packing, with the exception of desk contents. o The vendor will provide the necessary quantity of packing boxes for Agency self packing. o The vendor will be responsible for crating and/or specialized packing as required, for all electronic and general office equipment such as terminals, keyboards, printers, typewriters and fax machines, to the extent these services are not provided by the agency or applicable equipment maintenance vendors. o The vendor will be responsible for the disassembling, move and reassembling of designated furniture located within the origin sites and identified in the walk-through. o The vendor will be responsible for packing of the art work located in the offices, except for personal artwork which will be the responsibility of the owner. o The vendor will be responsible for the take down, move and reinstallation of all wall mounted marker boards, if requested. MOVE • VENDOR RESPONSIBILITY o The vendor will be responsible for moving both vendor and agency packed boxes and equipment to the proper locations at destination. o The vendor will be responsible for the moving of all electronic and general office equipment such as terminals, keyboards, printers, typewriters and fax machines. These items must be moved in equipment carts with adjustable shelves and shrink wrap. o The vendor shall promptly report all damages. The vendor shall be held responsible for, and be required to make good at his own expense, any and all damage done or caused by him or his workmen in the execution of the contract including, but not limited to: repairs, replacement, cleaning and restoration to the satisfaction of the Agency. o The vendor shall ensure all boxes and equipment are positioned in accordance with the guidelines provided. Box placement cannot obstruct employee access wot workspaces and must allow for an organized unpacking process. Equipment placement must facilitate an orderly reinstallation process. The vendor will be obligated to provide additional placement assistance on the move days to adjust any equipment, file or box placements.
