Specifications include, but are not limited to: The NDDOT MV is soliciting Call Center Support services. Currently MV receives 3,200 telephone calls per week, on average, answered by six to eight full time employees. Phone number currently routed is 701-328-2725. Additional phone lines may be routed as deemed necessary. Access to the Avaya phone system application will be done through VPN using contractor’s local ISP. Required phone services are: Calls unrelated to DOT or MV should be transferred to the proper agency. Calls which are determined to be Motor Vehicle related; call center personnel will offer technical support on a variety of inquiries regarding registration, titling, licensing, tax, leases, and motor vehicle policy questions from external customers.
