Specifications include, but are not limited to: The selected Call Center for Hunter Registration shall assume responsibilities for the 24x7x365 phone based support and processing support of requests, inquiries, order fulfillment and receipt generation, and other services as agreed upon for Delaware on behalf of Delaware’s customers. This includes, without limitation, the following services: General Services • Call Center will serve to assist Delaware hunters and trappers in navigating the Delaware Division of Fish and Wildlife’s Hunter and Trapper Registration System website (https://egov.delaware.gov/htr). • Call Center will provide the ability to record and answer incoming calls with customized greetings or announcements as well as hold messages. • Call Center will provide Delaware with customer service monitoring tools including ‘ghost phones’ and online access to recorded calls, plus any other tools that are part of Call Center’s standard offerings.
