Specifications include, but are not limited to: The State has an ongoing need for professional association management services for a variety of licensing and regulatory boards and commissions. The State plans to meet this need by awardingcontracts to multiple vendors. A. General Support 1. Designate a telephone number, fax number, e-mail address and post office box 2. Receive emails, fax and telephone communication and respond in a timely manner 3. Update and maintain website (some associations may require creation of new content) 4. Receive and process mail 5. Maintain records according to state of North Dakota records retention schedules 6. Receive and process complaints 7. Administrative Support, including working with association members as requested
