Please see questions and answers below
1. Paragraph 1.12.4. Suggests that "no technician will physically need to work on the software at or on WAMC", however Paragraph 5.5 calls for "in person maintenance support within four (4) hours of notification." Onsite support is not customary for software projects such as this (in favor of skilled, remote 24x7 support); onsite support would add substantial cost, and, based on a review of previous WAMC Incident Management PWS it would appear that this is a new requirement. Would the government consider waiving onsite support requirements in favor of the associated cost savings?
Answer: No onsite support needed
2. "WebEOC" is mentioned in the documents several times - Is the government aware of the sunsetting of support and maintenance for WebEOC 9.x. Currently scheduled for 12/31/2026? Is the government willing to evaluate responses for WebEOC for a shorter period-of-performance (through 12/31/2026)?
Answer: No, they are NOT currently using WEBEOC
3. How many users would you like us to price? We offer packages of 25, 50, and 100 users.
Answer: 300 users
4. We will also need a pricing line for our Cloud Plan as an additional charge to the Incident Management Platform.
Answer: Please add the cost of the cloud plan into your yearly cost.
Hospital Incident Management System Software Services for Womack Army Medical Center, Fort Bragg NC 28310. Please see Attached PWS for description of services.
