2 Request for Information (RFI) Patient Point Digital Program Renewal Indianapolis Office of Public Affairs Richard L. Roudebush VA Medical Center Indianapolis, IN Department of Veterans Affairs (VA) Introduction: This is a Request for Information (RFI) only issued for conducting market research. Accordingly, this RFI constitutes neither a Request for Quote (RFQ), Request for Proposal (RFP), nor a guarantee that one will be issued by the Government in the future; furthermore, it does not commit the Government to contract for any services described herein. The Department of Veterans Affairs (VA) is not, at this time, seeking proposals or quotes, and therefore, will not accept, review, or evaluate unsolicited proposals or quotes received in response hereto. This notice is not to be construed as a commitment on the part of the Government to award a contract, nor does the Government intend to pay for any information submitted because of this request. The Government does not reimburse respondents for any costs associated with submission of the information being requested or reimburse expenses incurred for responses to this RFI. The information provided may be used by VA in developing its acquisition strategy and Performance Work Statement (PWS) or Product Description (PD). Any information submitted by respondents to this RFI is strictly voluntary; however, any information received shall become the property of the Government and will not be returned to the respondent. Interested parties are responsible for adequately marking proprietary, restricted, or competition sensitive information contained in their response. This is a request for information and does not obligate the Government in any way, nor does it commit the Government to any specific course of action. Product information, brochures, part numbers, and/or other description information may be included with the submission. Requirements: The Department of Veterans Affairs (VA), Indianapolis VA Medical Center (VAMC) is committed to enhancing communication and health education for Veterans and employees by utilizing innovative digital solutions. As part of this commitment, the Indianapolis VAMC has previously installed a proprietary PatientPoint health care communication digital signage system, effectively replacing an outdated and unsupported digital messaging system. To ensure continuous operation and effectiveness of this system, VA has a requirement for brand name PatientPoint Annual Subscription to include licenses, unlimited access to an online health communication digital signage system that is customizable for future expansion, remote maintenance support, training, access to a remote Customer Service Representative, and an annual subscription fee for cellular hardware connectivity. This commercial off-the-shelf system employs Brightsign media players coded specifically for PatientPoint monitors. Additionally, this specialized system allows for unlimited capability to create custom multi-media (images and/or video) messages for use on vendor-provided monitors. All monitors must be capable of operating independently and be controlled remotely, the PatientPoint annual subscription for cellular hardware connectivity. The PatientPoint Annual Subscription includes comprehensive remote maintenance support which encompasses 24x7 technical support and troubleshooting for PatientPoint devices. The Contractor shall ensure the prompt replacement of defective equipment to minimize downtime. Additionally, the subscription must offer remote monitoring of the equipment and system health to proactively address any issues and ensure optimal performance. The period of performance for PatientPoint annual subscription, maintenance, and support shall consist of a 12-month base and four 12-month option periods to be exercised at the Government s discretion. See the attached Draft Product Description. Submittal Information: It is requested that all companies interested in participating in this effort note their interest and provide indication of their respective capabilities to provide a solution that meets the requirements described above and within the Draft Product Description. Marketing material(s) will not be accepted as an indication of capability. Only responses related to the Government s requirements as listed above will be considered. The preliminary North American Industry Classification System (NAICS) assigned to this requirement is 541519 with a size standard of $34.0 million. Respondents shall include the following in their submissions: Company Information: Name of Company: Cage Code, SAM UEI, and DUNS Number: Address: Point of Contact /Company Representative: Phone Number: Email Address: Company Business Size and Status for NAICS Any Schedules held on General Services Administration (GSA), Governmentwide Acquisition Contracts (GWAC) held on the National Aeronautics and Space Administration (NASA) Solutions for Enterprise-Wide Procurement (SEWP) V, or any other schedule not mentioned above to assist in determining acquisition strategy if you are included in one or more. Please also include Contract Number, expiration date, etc. Socioeconomic data: If you are a Service-Disabled Veteran-Owned Small Business (SDVOSB) or a Veteran-Owned Small Business (VOSB), please indicate if you are registered and verified in the SBA certification database (https://veterans.certify.sba.gov/) and indicate your intent and ability to meet set-aside requirements for performance of this effort. Specifically, for SDVOSB/VOSB firms, indicate whether at least 50% of the cost of performance incurred is planned to be expended for employees of your concern or employees of other eligible SDVOSB/VOSB firms. Please provide a Rough Order of Magnitude (ROM) for the product/services being proposed, if possible. What additional information would be needed to provide a firm-fixed-price quote for each item/task? Does Section 1.2 (Interactive Touchscreen Upgrade) of the Draft Product Description provide a clear and comprehensive description of the optional task requirements? If not, please specify what additional details or clarifications are needed. Has the Draft Product Description provided sufficient detail to describe the technical requirements that encompass the requirements to be performed under this effort? [ ] YES [ ] NO If NO , please provide your technical and functional comments/recommendations on elements that may contribute to a more accurate quote submission and efficient, cost-effective solution. All responsible sources may submit a response in accordance with the following: Proprietary information, if any, should be kept to minimum and MUST BE CLEARLY MARKED. Responses shall not exceed 8 pages (excluding transmittal page) *Please Note: VA may elect to contact individual companies based upon the content of their RFI submission. VA may engage these companies to gather further information through email correspondence, telephone calls, virtual or physically located meetings, or other means. Please submit your responses through email to the Contract Specialist and Contracting Officer at Brandon.Caltabilota@va.gov and Nicole.Beall@va.gov. Responses must be received by 12:00PM EST on June 27, 2025. NOTE: Technical questions may be submitted as part of your response, however questions directed to the customer are prohibited.
