This is a formal request for Information (RFQ) for Intelligent Fence Maintenance and Repair Support. The requirement is in support of the continued operational capability of the existing FFT ATLAS-Ai-X system located at Camp Stanley, 25800 Ralph Fair Road, Texas. The Government intends to procure a 2-Year Subscription Option to cover comprehensive support and maintenance under the FFT ATLAS Subscription Program.
Requirement Summary:
Product/Service Name: FFT ATLAS-Ai-X Intelligent Fence Maintenance and Repair Support – 2-Year Option
Service Category: Preventive Maintenance / Technical Support / Software and Firmware Updates / Factory Training / Priority Repairs
Subscription Support Services to Include:
- Annual event classification library updates
- Preventive maintenance for all system components
- Fault diagnostics, repair services, and replacement of parts as necessary
- Priority service response times and access to specialized resources
- Unlimited technical support via phone, email, and secure remote access
- Regular Windows OS patching and updates as required
- Updates to FFT FOSS and CAMS software platforms
- Quarterly system health and maintenance reports
- Discounted pricing on controller unit upgrades and part replacements
Instructions to Vendors:
- Interested Offerors having the required specialized capabilities / qualifications to support some, or all of the work identified above are asked to answer the following questions and submit a capability statement.
- A detailed breakdown of cost per year
- A copy of any relevant GSA/CHESS price list or catalog
- SAM registration and applicable CAGE Code/UEI
- Response time for emergency type repairs
