Amendment 1 posted answers to questions and extended due date until 8/22
The United States Department of Veterans Affairs Office of Information Technology (OIT) has two facilities (See 3.0) with existing electronic security systems—Lenel OnGuard and Pelco video. These systems are managed by the OIT Space and Facility Management (SFM) Service. To maintain these systems and components, a 24x7 maintenance agreement is requested to provide software and hardware support, licensure, software upgrades, parts, etc. (as listed in the scope).
The CRRC system was installed in 2010, the Shepherdstown Facility in 2017, and a second lease in May 2019. The systems have been maintained by an existing contract for 5 years. Previous maintenance calls have consisted of cameras malfunctioning, door contact issues, card readers malfunctioning, and assistance with Lenel and Pelco software/support.
