Specifications include, but are not limited to: 1. Have a seamless transition from the existing iLottery system and services vendor to the successful Bidder, being fully operational on July 1, 2025. 2. Partner with the Lottery to bring innovation and responsibly grow iLottery revenue to assist in the funding of education in New Hampshire. 3. Implement an agile, flexible iLottery system that easily implements new games, promotions, bonuses, and features, whether from the system vendor or third-party companies that will meet the needs of the Lottery and is robust and flexible enough to grow and evolve over the Term of the Contract. 4. Obtain a system and services that are cutting edge, secure, leverage data and technology, and drive constant evolution of the iLottery program. 5. Provide a system and services with the ability to leverage enhancements provided to other lottery or gaming customers, whether it be for payment option integration, player bonus and promotion build-out, user-interface changes or other enhancements. 6. Obtain a system and solutions that put user-experience and security at the forefront of design that leads to high standards for player satisfaction. 7. Offer efficient, personalized marketing strategies that maximize Lottery Return on Investment (ROI), and provide exceptional customer service, catering to the needs of New Hampshire players and expectations. 8. Maintain the highest standards, according to the National Council for Problem Gambling, for responsible gaming. 9. Maintain the highest standards for Know Your Customer and geolocation verification of players within the State of New Hampshire. 10. Obtain systems and services that are operationally sound, incorporate the highest level of integrity and security, and minimize risk for the Lottery and its customers.
