Specifications include, but are not limited to: The first priority of the Ombudsman Program is case-specific advocacy services. In performing these services, the Provider may create and maintain records and case-specific reports. Any work on systems improvements or lobbying must be inconsequential to case-specific activities. The Ombudsman will: Provide information to the public about the service through a comprehensive outreach Program. The Ombudsman shall provide information through a toll-free telephone number; Answer inquiries, investigate and work toward resolution of complaints regarding the performance of and services provided by the Maine Department of Health and Human Services (DHHS), and participate in conferences, meetings and studies that may improve the performance of DHHS; Assist people and families who are clients of DHHS’ child welfare Programs in protecting their rights; Inform persons of the means of obtaining services from DHHS; Provide information and referral services; Analyze and provide opinions and recommendations to agencies, the Governor and the Legislature on other State programs, rules, policies and laws; Determine what types of complaints and inquiries will be accepted for action by the Program and adopt policies and procedures regarding communication with persons making inquiries or complaints, and DHHS; Apply for and utilize grants, gifts and funds for the purpose of performing the duties of the Program; Collect and analyze records and data relevant to the duties and activities of the Program and make reports as required by law or determined to be appropriate; and Comply with any third-party evaluation of the services provided under the contract awarded through this RFP.
