Specifications include, but are not limited to: A. Collection of Child Support Payments 1. Mail receipt 2. Automated Clearing House (ACH)/Electronic Funds Transfer (EFT) 3. Deposits to State Accounts 4. Source document Retention and Retrieval 5. Document Imaging 6. Customer Service B. Payment processing 1. Incoming Paper Payments 2. Incoming Electronic Payments 3. Online Scheduled Bank Account Payments 4. Electronic Payment Alternatives (other) 5. Employer Compliance 6. Foreign Currency Processing 7. Forged/Fraudulent Checks C. Payment Processing Problem Resolution 1. Misapplied Payments 2. Insufficient Funds D. Account Reconciliation and Audit 1. Account Reconciliation 2. Management Reports 3. Audits and Inspections 4. Vendor Internal Controls E. System requirements, data protection, and security 1. Department Computer System Access 2. Equipment and technical support 3. Security and confidentiality F. Additional Supportive Services 1. Marketing and Public Relations 2. Comprehensive Risk Management 3. Transition and Implementation G. Service Level Requirements
