Specifications include, but are not limited to: Provide recommendations for product deployment and configuration as per best practices. • Site preparation requirements • Compatibility requirements • Network and IP address requirements, including firewall port access. • Prepare the Product for Customer’s network. • Advise and assist Customer to configure the Product per Customer’s technical and business requirements. • Provide advisory and remedial support (product usage advice, software execution or functionality, interpretation of product technical documentation). • Propose a high level project plan outlining key milestones for the deployment and participate in regular project meetings. • Assist Customer with integration with the telephony and data network. • Assist Customer with Emergency Response Location (“ERL”) data validation and provisioning. • Assist in running Intrado Product acceptance test plan (“ATP”) that verifies: • IP connectivity between the various solution components • Feature configuration • Fallback scenarios • System performance • Readiness to go live • Assist Customer with troubleshooting and correct any deficiencies if applicable. • Monitor the deployed Product performance for a period of up to thirty (30) days after go-live.
