Specifications include, but are not limited to: This Invitation for Bid (IFB) is issued by the Office of Procurement (OP) for the (DHS Division) to obtain pricing and a contract for a qualified dental Contractor to supply complete maxillary, complete mandibular, partial maxillary and partial mandibular dentures to adult Arkansas Medicaid beneficiaries enrolled in the dental fee-for-service program. 1. Upon award, the Contractor must provide to DMS a published, toll-free inquiry line to be utilized by Arkansas Medicaid Adult Dental Program providers and DMS staff for the purposes of requesting information and guidance, order status and repair/warrant work inquiries, and problem resolution. a. The Contractor must provide the name of the primary contact person(s) responsible for responding to and resolving inquiries and issues b. The Contractor must provide a response and/or resolution within one (1) business day of receiving the request. 2. Using the patient’s Medicaid Program Recipient ID Number, the Contractor must track and provide information regarding individual orders to DMS and Arkansas Medicaid providers, when requested. When responding to any Arkansas Medicaid provider or DMS regarding the status of any Medicaid job, the response must include at a minimum, the expected delivery date of the order in question, and the reasons for any delay in order fulfillment, if more than ten (10) business days from receipt of order by the vendor. 3. The Contractor shall provide outreach to Arkansas Medicaid enrolled providers. Such outreach shall monitor provider satisfactions, improve fitting processes, and minimize the number of returns due to fitting problems. The Contractor may choose how the outreach is achieved.
